At Shioutfit store, we understand the importance of ensuring your satisfaction with your purchases. Our commitment to providing you with quality products is our top priority. If, for any reason, you are not completely happy with your order, we offer a straightforward and transparent Refund and Returns Policy.

We accept returns within a specified period from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact. Personalized or customized items may not be eligible for return unless they are defective or damaged.

To begin the return process, please contact our customer service team. They will guide you through the necessary steps, which may include providing photos of the item in question or other relevant information. Upon approval, you will receive instructions for returning the product.

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed to your original payment method. If you still have not received your refund, please note that the refund may take 5-7 business days depending on the payment method and bank used. This is beyond our control as it is subject to the policies of your financial institution.

If it has been more than 7 business days since you received our refund confirmation email, please contact your financial institution for more information.

If it has been 10 business days since your refund was issued and you have contacted your bank with no resolution, please submit a ticket through our supporters and we will contact our payment processor to see if we can help.

For all other inquiries please email [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return label.

Some items, such as intimate apparel or items specified as non-returnable, may not be eligible for return. Please review the product’s description or contact our customer service for clarification.

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement, as applicable, at no additional cost to you.

Please note that our Refund and Returns Policy may be subject to occasional updates. Be sure to review this policy regularly to stay informed about the latest terms and conditions.

If you have any questions or require assistance with the return process, don’t hesitate to get in touch with our customer service team. We are here to make your shopping experience as smooth and enjoyable as possible. Your satisfaction is our priority.

From: Shioutfit Store Team